Returns & Exchanges
At Healthy Pet Austin, we want your furry friend to look their best, which is why we offer a 30-day return policy on all unworn and unwashed pet apparel. If the fit isn't perfect, we are happy to facilitate an exchange or a full refund to ensure your pet stays stylish and comfortable.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the garment is free of pet hair and odors.
Ship It Back
Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing